N is for Non-verbal clues. Show your colleagues you’re listening by using non-verbal messages such as nodding. But not nodding off.
O is for Outcome or Objective – be absolutely clear what success will be before you go into the meeting.
P is for Planning and Practice. Know what you want to say and practice saying it beforehand. Work out the exact powerful phrases you want to use.
Q is for Query. If you don’t understand something ask for clarification. Chances are others are also confused.
R is for Repetition. If you’re interrupted repeat what you were saying until you’re acknowledged. But steer clear of repeating yourself unnecessarily – people switch off from waffling.
S is for Speaking. Speak slowly and clearly and keep the emotion out of your voice. S is not for shouting or sarcasm. Both bad news.
T is for Time. Come on time. Leave on time. Don’t waste time by going off topic. Never apologise for taking up time.
U is for Unnecessary. Before each meeting ask yourself. ‘Do we really need this meeting? Do I really need to be there?’
V is for Voice. Do your best to project it. Smiling will change the tone of your voice and make you sound more confident.
W is Wit. Use yours. Everyone can be funny and humour is a great communication tool.
X is for Excellence. What we are all striving for.
Y is for YOU. How can you use this meeting to contribute to the organisation’s goals?
Z is for Zzzzzzzzzzzzz. Hopefully not you.
I can support your staff to run better meetings and participate more successfully through one-to-one coaching and training. Contact me here for a complementary chat about how I can help you.
For more tips and ideas on getting the best out of your third sector staff follow @katieduckworth on twitter